FAQ

Frequently Asked Questions…
Ask often enough and yours too could end up here…

Payment
Dime Store Pretty accepts payment via Paypal, credit card via Paypal, check or money order. Your order will ship after payment is received or the check clears. You will receive an address to send check or money order to upon checkout.

Payment via paypal or notification of payment by check or money order is required within 3 days of purchase or the transaction will be canceled and the item re-listed.

Please contact me if circumstances prevent you from paying within 3 days or you have trouble with Paypal.

Shipping
Your order will be shipped to the address entered on your ETSY order, not your Paypal address. Please feel free to contact me with any special shipping requests.

Items ship in about 5 business days after payment is received (or checks clear) and will arrive packaged pretty ready to gift you others (or yourself). Please contact me if you need your order rushed, I will do my best to accommodate, extra charges may apply!!

Items ship USPS first class and generally arrive within 2-4 days in the US. International orders will take longer. I can ship priority (2-3 day) or express mail (1-2 day) upon request for an extra charge determined by location.

NOTE: I do not use customs forms for international shipping. If you would like me to declare your package a certain way with a customs form, please specify at checkout or send me a message. thanks!

Please let me know if you would like insurance on your package and I will send a revised invoice. I generally do not have any trouble with packages but will not be liable for lost or damaged packages.

Refunds and Exchanges
Your satisfaction is guaranteed! If you do not love your Dime Store Pretty purchase, please contact me within 7 days of receiving the item and I will refund your cost (not including shipping) or exchange for another piece. You are responsible for return shipping costs unless I make a mistake on your order. PLEASE NOTE: Orders paid for by check or money order are NOT returnable unless you have means of receiving the refund electronically.
Additional Policies and FAQs
Guarantee:
Your satisfaction is guaranteed! Please see refunds and exchanges section for details.


Wholesale Orders:

You betcha! Please contact me at Brandi@DimeStorePretty.com with your wholesale order request.

Custom Orders:
Anything’s possible…If you are interested in a custom order, please contact me at Brandi@DimeStorePretty.com. I believe the most treasured keepsakes and valued art is that which is personalized.

If you have a special something that you wanted turned into a special something else, email me.

I have been known to create quilts from old blue jeans, baby clothes and concert t-shirts.
The Etsy shop is filled with fashioned from flea-market finds and random attic expeditions. When its yours, it means that much more.

On that note, many of the items you’ll see are one-of-a-kind or in limited supply. If you are interested in a previously listed item, convo me and I’ll do my best to find a suitable proxy.


I Took The Handmade Pledge! BuyHandmade.org

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